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Job Title: Data Analyst
FULL TIME
At Worldwide VA, we specialise in connecting remote specialists with British companies to enhance their operational efficiency and drive success. Our rigorous vetting process ensures that only the most skilled and reliable professionals join our team, providing top-notch virtual assistance tailored to the unique needs of each client across various industries. We pride ourselves on our personalised approach, leveraging the latest technologies and best practices to deliver exceptional service. Committed to building long-term partnerships, we measure our success by our clients’ success, ensuring they achieve their goals with the support of our dedicated team.
Role Summary:
We are seeking a dedicated Data Analyst with a focus on Collation and Zendesk Entry. The primary responsibility of this role is to collate data from questions asked to the team, organise the information, and accurately enter it into Zendesk. The ideal candidate will have a basic understanding of blocks of flats and apartments, excellent attention to detail, and strong work ethics. Experience or understanding of HTML is an advantage.
Key Responsibilities:
Data Collation:
Collect and organise questions and answers from team members.
Ensure all information is accurately recorded and categorised.
Zendesk Entry:
Input collated data into Zendesk with precision.
Maintain up-to-date records in Zendesk, ensuring information is easily accessible and well organised.
Utilise HTML to format Zendesk entries for better readability and presentation if required.
Team Collaboration:
Work closely with team members to gather necessary information.
Communicate effectively to clarify any ambiguity in the data collected.
Quality Assurance:
Review and verify the accuracy of the data before entering it into Zendesk.
Identify and correct any inconsistencies or errors in the data.
Requirements:
Basic understanding of blocks of flats and apartments.
Proficiency with Zendesk or similar customer service platforms is an advantage.Strong attention to detail and organisational skills.
Ability to work independently and manage time effectively.
Excellent communication skills.
Tech-savvy with the ability to quickly learn new software and tools.
Common sense and problem-solving abilities.
Demonstrated strong work ethics and reliability.
Preferred Qualifications:
Previous experience in data collation or customer service roles.
Familiarity with property management or real estate sectors.
Understanding or experience with HTML.
Ability to analyse and interpret data to draw meaningful insights.
Hardware Requirements:
Own a MAC OS at least 13.0 or Windows pro 10 or 11 (or equivalent) with least an i5 processor. Needs at least 8GB RAM and a computer no older than 3 years old.
Noise-cancelling headphones.
Install and maintain antivirus software.
Have a UPS/Backup Battery/alternative power source to manage power outages.
Fibre internet connection or at least 20mb download and 10mb upload speed.
This position is offered as a full-time role, requiring a commitment of 40 hours per week. Worldwide VA is dedicated to fostering a focused and dedicated work environment to achieve our organisational goals and maintain high productivity levels.
Working Conditions:
As such, our VAs are expected to devote their full professional attention and efforts to their duties during company hours. Engaging in any form of moonlighting, secondary employment, or external business activities during company hours is strictly prohibited.
Application Process:
To apply, follow the link below and submit your CV and covering letter outlining your qualifications and why you’d be an asset to our team.
Job Title: Lettings Administrator
FULL TIME
At Worldwide VA, we specialise in connecting top remote specialists with British companies, optimising operational efficiency and driving success. Our rigorous selection process ensures only the most skilled professionals join our team, delivering exceptional virtual assistance tailored to diverse client needs across industries. We blend personalised service with cutting-edge technology to foster long-term partnerships and client success.
Role Overview:
This role requires meticulous handling of administrative tasks to ensure the smooth and efficient operation of the lettings department. The ideal candidate will excel in managing day-to-day administrative duties, providing exceptional customer service to landlords, tenants, and colleagues.
Key Responsibilities:
Administrative Support: Prepare and manage tenancy agreements and renewals, maintain records and databases, handle telephone and email enquiries, schedule property viewings and inspections, produce correspondence and reports, book and manage appointments, and provide customer support.
Tenant and Landlord Liaison:
Act as the main contact for tenants and landlords, support tenants through the application and moving-in process, inform landlords about property status and issues, book inventories and manage check-outs, conduct property inspections and manage safety certificates, complete deposit returns, and chase unpaid rent.
Property Marketing:
Assist with property listings and postings, coordinate and monitor property viewings, and ensure marketing materials are accurate.
Compliance and Documentation:
Ensure compliance with legislation, conduct right-to-rent checks and verify references, maintain safety certificates, ensure properties are compliant before move-in, prepare “move-in” packs, and notify tenants before inspections or maintenance visits.
Other Duties:
Participate in community projects, assist with ad-hoc office duties, and undertake reasonable duties for the lettings department.
Requirements:
Education:
Minimum of a high school diploma or equivalent. A degree in Property Management, Real Estate, Business Administration, or a related field is preferred.
Professional certifications in lettings or property management, such as ARLA (Association of Residential Letting Agents) or NFoPP (National Federation of Property Professionals), are highly desirable.
Experience:
At least 2+ years of experience working as a Lettings Administrator or in a similar role within the property management or real estate industry.
Proven track record in managing property lettings, including tenant applications, references, tenancy agreements, and renewals.
Demonstrated experience in dealing with landlords and tenants, providing exceptional customer service and resolving queries efficiently.
Experience in coordinating property maintenance and repairs, liaising with contractors, and ensuring timely completion of works.
Familiarity with property management software and databases, as well as proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong organisational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
Excellent verbal and written communication skills, with keen attention to detail.
Knowledge of relevant legislation and regulations in the lettings and property management sector.
Hardware Requirements:
Own a Mac OS at least 13.0 or Windows Pro 10 or 11 (or equivalent).
Minimum i5 processor, 8GB RAM, and a computer no older than 3 years.
Noise cancelling headphones, antivirus software, UPS/Backup Battery, and fibre internet or at least 20mb download and 10mb upload speed.
Working Conditions:
This is a full-time role requiring 40 hours per week. At Worldwide VA, we uphold a focused work environment, expecting dedicated professional commitment during company hours. Engagement in external business activities during work hours is strictly prohibited.
Application Process:
To apply, follow the link below and submit your CV and covering letter outlining your qualifications and why you’d be an asset to our team.
Job Title: Personal Assistant
FULL TIME
At Worldwide VA, we specialise in connecting top remote specialists with British companies, optimising operational efficiency and driving success. Our rigorous selection process ensures only the most skilled professionals join our team, delivering exceptional virtual assistance tailored to diverse client needs across industries. We blend personalised service with cutting-edge technology to foster long-term partnerships and client success.
Role Overview:
This remote position is ideal for a self-motivated individual with excellent communication skills and a passion for providing exceptional support. As a Personal Assistant, you will be responsible for managing various administrative tasks, ensuring smooth operations, and supporting the executive team in their daily activities. This role offers the flexibility of working from home, making it suitable for candidates who thrive in a remote work environment.
Key Responsibilities:
Manage and coordinate the executive’s schedule, including meetings, appointments, and travel arrangements.
Handle correspondence, including emails and phone calls, on behalf of the executive.
Prepare and edit documents, reports, and presentations as required.
Conduct research and gather information for various projects and initiatives.
Assist with organising events, both virtual and in-person, including logistics and communication.
Maintain confidentiality and handle sensitive information with discretion.
Liaise with internal and external stakeholders, fostering positive relationships.
Manage and organise files, both digital and physical, ensuring easy accessibility.
Perform other administrative tasks as needed to support the executive and the team.
Requirements and Experience:
Minimum of 2 years of experience as a Personal Assistant or in a similar administrative role.
Proven experience in managing schedules, correspondence, and administrative tasks.
Exceptional organisational and time management skills, with the ability to prioritise tasks effectively.
Strong communication skills, both written and verbal, with a professional demeanour.
Proficient in using office software, including Microsoft Office Suite and email management tools.
Ability to work independently and take initiative in a remote work environment.
High level of attention to detail and accuracy.
Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
A proactive approach with the ability to anticipate needs and provide solutions.
Hardware Requirements:
Own a Mac OS at least 13.0 or Windows Pro 10 or 11 (or equivalent).
Minimum i5 processor, 8GB RAM, and a computer no older than 3 years.
Noise cancelling headphones, antivirus software, UPS/Backup Battery, and fibre internet or at least 20mb download and 10mb upload speed.
Working Conditions:
This is a full-time role requiring 40 hours per week. At Worldwide VA, we uphold a focused work environment, expecting dedicated professional commitment during company hours. Engagement in external business activities during work hours is strictly prohibited.
Application Process:
To apply, please visit [Worldwide VA Careers Page](insert link) and submit your CV and covering letter outlining your qualifications and why you’d be an asset to our team.
Job Title: Property Management Accounts Assistant
FULL TIME
At Worldwide VA, we specialise in connecting top remote specialists with British companies, optimising operational efficiency and driving success. Our rigorous selection process ensures only the most skilled professionals join our team, delivering exceptional virtual assistance tailored to diverse client needs across industries. We blend personalised service with cutting-edge technology to foster long term partnerships and client success.
Role Overview:
We are seeking a detail oriented Property Management Accounts Assistant to join our dynamic team. This role requires meticulous handling of financial transactions, including rent and fee management, invoice processing, and bank reconciliations. The ideal candidate thrives in structured environments, adeptly managing daily financial tasks to support efficient property management operations.
Key Responsibilities:
Manage daily rent and fee transactions for residential and commercial properties.
Conduct thorough bank reconciliations and allocate payments using Bankline.
Process invoices, including contractor bills and landlord utility payments.
Generate accurate daily landlord statements and facilitate payments.
Handle deposit registrations and returns with precision.
Coordinate with utility companies and councils during vacant periods.
Requirements:
Educational Background: Preferably a degree in Accounting, Finance, Property Management, or a related field.
Experience: Minimum of 3 years in property management or a similar financial role.
Technical Skills: Proficiency in Bankline, property management software (e.g., Yardi, MRI), and accounting tools (e.g., QuickBooks, Sage). Strong Excel skills required.
Financial Acumen: Solid understanding of accounts receivable, accounts payable, and general ledger management.
Communication: Excellent verbal and written skills to interact effectively with stakeholders.
Organisational Skills: Ability to manage multiple tasks and deadlines effectively.
Team Collaboration: Proven teamwork skills to support colleagues and share knowledge.
Hardware Requirements:
Own a Mac OS at least 13.0 or Windows Pro 10 or 11 (or equivalent).
Minimum i5 processor, 8GB RAM, and a computer no older than 3 years.
Noise cancelling headphones, antivirus software, UPS/Backup Battery, and fibre internet or at least 20mb download and 10mb upload speed.
Working Conditions:
This is a fulltime role requiring 40 hours per week. At Worldwide VA, we uphold a focused work environment, expecting dedicated professional commitment during company hours. Engagement in external business activities during work hours is strictly prohibited.
Application Process:
To apply, follow the link below and submit your CV and covering letter outlining your qualifications and why you’d be an asset to our team.